Terms of Service
These Terms of Service ("Terms") are an agreement between you and Things I Work LLC, the company that owns and operates HairIworK ("HairIworK", "we", "us"). HairIworK is currently offered as an invitation-only pilot. By creating an account or booking an appointment through HairIworK, you agree to these Terms. You must be at least 18 years old to use HairIworK.
Pilot status
HairIworK is in an early pilot. Features may change, pause, or be removed, and the service is provided on an "as is" and "as available" basis without warranties of any kind. We may contact pilot participants for feedback.
What HairIworK is (and is not)
HairIworK is a scheduling and business-management platform for independent hair stylists and colorists, and a booking experience for their clients. HairIworK is a technology platform only: we are not a healthcare provider, a wellness service provider, or an employer of any practitioner. All services are provided solely by the individual practitioner you book with. HairIworK is not a party to the relationship or any service agreement between a practitioner and their client, and is not responsible for the services practitioners provide.
Your account
You are responsible for the activity on your account and for keeping your sign-in method secure. You agree to provide accurate information and to use HairIworK only for lawful purposes.
Not HIPAA compliant — no medical or health information
HairIworK is not a HIPAA-compliant platform and must not be used to store, transmit, or process medical records, health information, or Protected Health Information ("PHI"). HairIworK is not a healthcare provider, "covered entity," or "business associate" as defined under HIPAA. Do not enter health conditions, diagnoses, medications, injuries, treatment details, insurance information, or any other medical information anywhere in the product — including client preferences, notes, feedback, and messages. Doing so is a violation of these Terms.
Practitioners: if your practice is subject to HIPAA, state health-information privacy laws, or any other health-data regulation, you are solely responsible for your own compliance obligations. If you keep health records for your practice, keep them in a system designed for that purpose. HairIworK expressly disclaims any representation that the platform satisfies HIPAA or any similar requirement.
Bookings, cancellations, and fees
Appointment scheduling, cancellation policies, rescheduling windows, and any no-show or late-cancellation fees are set independently by each practitioner and communicated to you directly. Any such fees are charged by and payable directly to the practitioner. HairIworK does not set, collect, or adjudicate them, is not a party to the booking agreement between you and a practitioner, and bears no responsibility for scheduling changes, cancellations, or related disputes. Please review your practitioner’s policies before booking.
Payments between clients and practitioners
All payments for practitioner services are made directly to your practitioner. HairIworK does not process, hold, or facilitate payments between clients and practitioners, and has no responsibility for payment disputes, refunds, chargebacks, or billing errors between you and a practitioner.
Practitioner subscriptions
During the pilot, practitioner access includes a free trial and no payment is required to participate. If you choose a paid plan (or when paid plans apply after the pilot), subscription fees are billed through our payment processor in advance of each billing period and renew automatically until cancelled. You can cancel at any time from your account settings; cancellation takes effect at the end of the current paid billing period, and no partial refunds are issued for unused time. We will give at least 30 days’ notice before any subscription fee change applies to you.
Acceptable use
You agree not to misuse HairIworK, including by: harassing, threatening, or abusing practitioners, clients, or HairIworK personnel; submitting false, fraudulent, or misleading information; impersonating any person or entity; attempting to access accounts, data, or systems that are not yours; scraping, sending spam or unlawful content, or disrupting the service; or using HairIworK for any unlawful purpose.
HairIworK is a platform for legitimate, professional hair stylists and colorists only. You must not use HairIworK to advertise, offer, solicit, arrange, facilitate, or engage in sexual services, escort services, prostitution, or any form of commercial sex work, nor in furtherance of human trafficking, sexual exploitation, or any activity prohibited under FOSTA-SESTA or any similar federal or state law. Any account found to be used in connection with such activity will be immediately and permanently terminated, and HairIworK reserves the right to report it to law enforcement.
Practitioners: independent status and conduct
Practitioners are independent contractors, not employees, agents, partners, or joint venturers of HairIworK. HairIworK does not direct, supervise, or control how you deliver your services. You are solely responsible for setting your own rates, availability, and offerings; for your own taxes, insurance, and business compliance; and for maintaining every license, certification, and permit your practice requires. Nothing in these Terms creates an employment relationship or entitles you to benefits or workers’ compensation. You agree to conduct yourself professionally, not to misrepresent your qualifications or services, and to establish, communicate, and honor your own cancellation and refund policies with your clients.
Calendar Connection
When you connect a calendar account to HairIworK, you grant HairIworK permission to access the calendar information described in our Privacy Policy under "Calendar Integration." You confirm that the calendar accounts you connect are either your own or that you have the authority to connect them. You may disconnect a calendar at any time from your HairIworK account settings or by revoking HairIworK’s access directly from the connected provider’s account controls (for example, your Google or Microsoft account). Disconnecting a calendar does not remove HairIworK appointment events that have already been written to your external calendar; those remain under your control on the calendar account where they live.
Communications
By providing your phone number or email, you agree to receive service-related messages (such as booking confirmations). Message and data rates may apply. You can opt out of non-essential messages at any time.
Intellectual property and your content
The HairIworK platform — its software, design, trademarks, and underlying technology — is owned by us and our licensors, and you receive only a limited, non-exclusive, non-transferable license to use it. You retain ownership of the content you submit (profiles, photos, service descriptions, notes, and communications), and you grant us a limited, royalty-free license to host, display, and process it solely to operate the service for you. We will not sell or license your content to third parties without your consent. Client information practitioners collect and manage through the platform remains the practitioner’s responsibility under applicable privacy laws.
Suspension and termination
HairIworK may suspend or terminate an account for violations of these Terms, conduct we reasonably determine to be harmful to clients, practitioners, or HairIworK, fraudulent or deceptive activity, or sustained credible complaints. Upon termination your access ceases; practitioners remain responsible for obligations to their clients that arose before termination. We may retain certain account data as required by law or as described in our Privacy Policy.
Limitation of liability
To the maximum extent permitted by law: HairIworK makes no representations or warranties regarding the quality, safety, legality, or appropriateness of any services provided by practitioners, and is not liable for any injury, harm, loss, or damage arising from services rendered by a practitioner. HairIworK will not be liable for indirect, incidental, consequential, punitive, or exemplary damages, or for any loss of data, clients, revenue, or business opportunity. HairIworK’s total aggregate liability for any claim arising out of these Terms or your use of the service will not exceed the greater of (a) the amounts you paid to HairIworK in the twelve months preceding the claim or (b) one hundred dollars ($100).
Governing law
These Terms are governed by the laws of the State of California, without regard to its conflict-of-law provisions. Any dispute that proceeds in court will be heard exclusively in the state and federal courts located in San Francisco County, California.
Privacy
Your use of HairIworK is also governed by our Privacy Policy at https://hairiwork.org/privacy, which is incorporated into these Terms by reference.
Changes to these Terms
We may update these Terms. When we do, we will publish a new version with a new effective date, and continued use after that date constitutes acceptance. Material changes may require you to re-accept before continuing.
Contact
Questions about these Terms can be sent to privacy@hairiwork.org.